Last updated: July 2026
Introduction
Medikaur Skin and Aesthetics Limited (“Medikaur”, “we”, “us” or “our”) is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use and protect your personal information when you visit our website, contact us, or enquire about our services.
Please read this policy carefully to understand how your information is handled.
Who We Are
Data Controller
Medikaur Skin and Aesthetics Limited is the data controller responsible for the personal information collected through this website.
Contact details
Medikaur Skin and Aesthetics Limited
56 Dockyard Lane
South Quay
London E14 9YX
Telephone: 020 7531 7121
Email: enquiries@medikaur.com
ICO Registration: [To be confirmed]
What Information We Collect
If you contact us using our website enquiry form, we collect:
- Your name
- Your email address
- The message you choose to send us
If you contact us by telephone or email, we may collect the information you provide during that conversation.
Please do not include sensitive medical information in your website enquiry unless we specifically ask you to do so. If you require medical advice or are booking a consultation, further information will be collected separately through our secure clinical systems where appropriate.
How We Collect Your Information
We collect information when you:
- Complete our website enquiry form
- Contact us by email
- Telephone the clinic
- Visit our website
We also collect limited technical information through cookies and similar technologies where applicable. Please see our Cookie Policy for further information.
How We Use Your Information
We use your personal information to:
- Respond to your enquiry
- Answer your questions
- Arrange consultations where requested
- Provide information about our services
- Improve our website and visitor experience
- Comply with our legal and regulatory obligations
We only use your personal information where we have a lawful basis to do so.
Our Lawful Basis for Processing
Depending on the circumstances, we process your information because:
- You have asked us to respond to an enquiry.
- It is necessary to take steps before entering into a contract for treatment.
- We have a legitimate interest in managing our business and improving our services.
- We are required to comply with legal or regulatory obligations.
Where consent is required, such as for certain cookies, we will ask for it before collecting the relevant information.
Booking Appointments
Our website allows you to book appointments through Cliniko.
When you choose to book online, you will be transferred to Cliniko’s secure booking system. Any personal information you provide during the booking process is collected and processed by Cliniko in accordance with its own Privacy Policy.
Please refer to Cliniko’s Privacy Policy for further information about how your booking information is handled.
Sharing Your Information
We do not sell your personal information.
We may share information with trusted service providers who help us operate our website or provide our services, where this is necessary and appropriate. These providers may include:
- Website hosting providers
- Website support providers
- Secure appointment booking providers
- Professional advisers where required by law
We may also disclose information where required by law or to protect our legal rights.
How We Keep Your Information Secure
We take appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, misuse or disclosure.
Website enquiries may be stored securely within our website administration system while they are being processed and are accessible only to authorised personnel.
How Long We Keep Your Information
We keep website enquiries only for as long as necessary to respond to your enquiry and manage any follow-up correspondence.
Once enquiries are no longer required, they are securely deleted from the website.
Clinical records are managed separately in accordance with applicable healthcare and legal record retention requirements.
Cookies
Our website uses cookies and similar technologies to help it function properly and, where applicable, to understand how visitors use the website.
Where required by law, you will be asked to choose your cookie preferences when you first visit the website.
Further information about the cookies we use is available in our Cookie Policy.
Embedded Google Maps
Our Contact page includes an embedded Google Map to help visitors find the clinic.
When you view this map, Google may collect certain technical information, such as your IP address and browser information, in accordance with Google’s own Privacy Policy.
Links to Other Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of external websites and encourage you to read their privacy policies before providing any personal information.
Your Rights
Under UK data protection law, you have the right to:
- Request access to your personal information.
- Request correction of inaccurate information.
- Request deletion of your personal information in certain circumstances.
- Request that we restrict how we process your information.
- Object to certain types of processing.
- Request the transfer of your information where applicable.
- Withdraw consent where processing is based on consent.
To exercise any of these rights, please contact us using the details above.
Making a Complaint
If you have any concerns about how we handle your personal information, please contact us first so that we have the opportunity to resolve the matter.
You also have the right to make a complaint to the Information Commissioner’s Office (ICO).
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website or legal obligations.
Any updates will be published on this page, and the “Last updated” date will be amended accordingly.